This sections contains the most Frequently Asked Questions and their answers.

Q1. What is the FaxBlaster?

Q2. How do I set up a Fax1.com account?

Q3. How do I purchase credit for my account?

Q4. How do I send a fax with the Fax1.com service?

Q5. I sent a fax. How do I know if it was transmitted successfully?

Q6. I signed up at the Fax1.com website and never received email confirmation of my account.

Q7. Are the faxes I send over the Fax1.com network secure?

Q8. Why were more pages faxed than what I sent?

Q9. Can I fax a scanned document?

Q10. How do I set up and use FaxBlaster?
Q11. What formats does Fax1.com support?
Q12. Why hasn't my free trial been activated yet?
Q13. I received an e-mail that my fax failed and I notice it is going to the wrong country, why is this?
Q14. How do I contact Fax1.com?
Q15. Where can I find your privacy agreement?

A1. What is Faxblaster?

FaxBlaster is a unique tool that is actually a print driver much like the one you may have on your PC for printing documents. FaxBlaster simply allows you to 'Print' over the Internet to any fax machine in the world.

A2. How do I set up a Fax1.com account?

Simply fill out our secure online application. You will be notified by email of your account name, user id, and password. New members receive a free $1.00 credit to their account. Please note that it may take some time to credit your account.

A3. How do I purchase credit for my account?

Once you are signed up and are a member of Fax1.com there are three ways to purchase additional credit for your account.

To purchase credit to your account by CREDIT CARD, merely access your account through the members login window at the Fax1.com website, click ‘Purchase Additional Credit’, fill out the form, and then click on the ‘Process Transaction’ button.

To purchase additional credit by check or money order, simply send a minimum of $25.00 USD to:

FAX1.COM
309 S.W. 6th Ave. Suite 220
Portland, Or., 97204 U.S.A.

Please be sure to include your user id number and logon name that you received in your email account confirmation on your check.

To purchase using PAYPAL, please go to your MY Account Login from our home page and follow the links.

A4. How do I send a fax with the Fax1.com service?

Fax1.com offers four easy ways to send faxes with tremendous savings. FaxBlaster, Email to Fax, Microsoft Office Internet Faxing, and Web to Fax.

A5. I sent a fax. How do I know if it was transmitted successfully?

There are several different ways that Fax1.com lets you know the status of sent faxes.

• You will automatically receive an email within a couple minutes informing you of the status of your fax.
• When using Fax1.com’s FaxBlaster print driver, upon sending a fax, the print driver will display a status window notifying you that your fax was sent successfully or that the fax failed and the reason for the failure. The FaxBlaster also has a storage feature which you can use use to look at sent faxes, recipient of sent faxes and their fax numbers. This feature allows you to also choose a sent fax and resend at a later time, or you can use this feature to send a sent fax to a different recipient.
  
• Fax1.com also offers advanced virtual real time reporting on the web. To utilize this feature, you access your account at the Fax1.com home page, choose the type of reporting you desire (ex. Detailed Reports, Reporting by Country, or Reporting by Fax Number) Upon choosing a reporting option you then choose the time period for the report, and the option to view only successful or failed faxes, or both.
  

A6. I signed up at the Fax1.com website and never received email confirmation of my account.

When signing up for an account with Fax1.com be sure to enter the correct email address. Fax1.com uses the clients email address to generate an account name as well as transmitting success, failure, and consolidated reports. If you never received confirmation of your account, please contact Fax1.com through one of the means listed below.

A7. Are the faxes I send over the Fax1.com network secure?

Fax1.com uses both proprietary encryption and transport protocols to ensure the integrity of the transmission. Security and confidentiality of our clients fax transmissions is of the highest priority at Fax1.com.

A8. Why weremore pages faxed than what I sent?

If you are using Email to fax, this will happen when you send the email in HTML or Rich Text Format and you DO NOT type in the body of the email.  If you do not type in the body of the email, a blank cover page is sent.  If you send your email in Plain Text format this will not happen.   

If you prefer to send email in HTML or Rich Text format and you do not want to use the body of the email as your cover page, you may insert 'c=0' in the subject field of the email.  For example; SUBJECT: pass yourpassword c=0  Whenever you put c=0 in the subject field only the attachment(s) will be faxed.  The body of the email will not be sent as a cover page.

A9. Can I fax a scanned document?

More than 50% of the documents that go over our network are scanned documents. When scanning a document for fax please make sure you scan at 100% and in Line Art Mode. For HP multifunction printers, please choose the Output Type 'Black and White bitmap' and Output Resolution '200 dpi'.'

A10. How do I set up and use FaxBlaster?

• Download the free Fax1.com FaxBlaster print driver software from the Fax1.com website. To do so merely click the ‘Free Downloads’ link from Fax1.com’s Home Page. Choose the appropriate Fax1.com FaxBlaster software designed to work with your computer (32 bit or 64 bit).
  
  ce downloaded, you must install and configure Faxblaster.  Double click the download to begin the installation process.  After installation you will need to configure faxblaster only once.

To configure the FaxBlaster:

• In the bottom tray of your monitor you should now see a small blue/white globe called pdmon.  Double click this and the 'Fax File Cabinet' will open.  Click the top right button for 'Settings'.  Fill in the User Name (Login) and Password.  You may click SAVE and send a fax immediately.  If you fill in the upper portion of 'Settings' this information will be on the cover page if you choose to send one.
  
  When you are ready to send a fax simply open the document you want to fax and go File/Print.  Choose Fax1.com as your printer from the printer command window.  You will be walked through the rest of the process.  It's that easy!
  
  After signing up you can use Fax1.com’s email to fax service. There is nothing to download to use this service and you can use your existing email program. Simply do the following:
  
  In the address field type ‘destinationnumber@fax1.com’.
  
  In the subject field type the recipients name, and then the word 'pass', followed by your password.
  
  Ex. John Smith pass secret
  
  Attach the document you would like to send in the attach field.
  
  In the message field type what you would like to appear on the cover page.
  
  Then send the fax and you on your way to realizing significant savings!

A13. I received an e-mail that my fax failed and I notice it is going to the wrong country, why is this?

The most common reason for this problem is forgetting to have put a 1 before the number if you are sending a fax within the United States or Canada. Always make sure to add a 1 before the area code in this circumstance.

A14. How do I contact Fax1.com?

Email: support@fax1.com

• Phone: Toll-free (in North America) 1-866-FAX1COM (1-866-329-1266) or 1-503-226-1274
• Fax: 1-503-221-3080 (Free with FaxBlaster or Fax1.com email to fax)
• Mail: 309 SW 6th Ave. Suite 220, Portland, OR. 97204 USA

A14. Where can I find your privacy agreement?

Our privacy agreement is available here.